- Grand Colorado on Peak 8 Front Desk
- Breckenridge, CO, USA
- Part Time
Part Time Benefits Package
Job Title: Guest Services Bell Attendant
Division/Dept: Grand Colorado on Peak 8 / Guest Services
Reports To: Guess Services Manager
FLSA Status: Non-Exempt
WC Code: 9015
EEO Code: Service Workers
SUMMARY: This position provides exceptional customer service to the guests and owners at the Grand Colorado on Peak 8 when greeting arriving guests, verifying parking privileges, providing luggage assistance and monitoring the parking garages and outside lots. Each Guest Services Bell Attendant is rotated throughout the day to the Bell Attendant, Greeter and Parking Monitor stations and performs the duties associated with each area.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
- Perform the following duties when covering the outside station as the Greeter:
- Greet arriving guests and owners, as they drive up to front entrance, with a friendly disposition.
- Verify that arriving guests and owners are authorized to park on property by checking the list of scheduled arrivals or day use reservations.
- Communicate to guests and owners how many cars they are authorized to park.
- Provide guests and owners with parking alternatives if they are not authorized to park on property.
- Direct arriving guests and owners to the appropriate counter inside.
- Offer luggage services and radio the Bell Attendant, when needed.
- Perform the following duties when covering the inside station as the Bell Attendant:
- Respond to radio calls from the greeter when luggage services are needed.
- Assist guests and owners with their luggage by loading up the bell carts and wheeling them to the rooms.
- Maintain the luggage carts by ensuring tires are fully inflated, bolts are tight, carts are clean and carts are returned to the designated areas.
- Assist guests and owners with their luggage when they are moving from one room to another.
- Perform the following duties when monitoring the parking garages and outside parking lots as the Parking Monitor:
- Monitor parking spaces in the parking garages and outside lots to maximize available spots.
- Communicate with the greeter to ensure arriving guests are directed to open spots.
- Work closely with the Concierge, Sales and Guest Services front line teams. Communicate via phone, radio and in person.
- Provide hourly tallies of available parking spaces to the Concierge team.
- Gain assistance, from Guest Services, with vehicle owner identifications and communications pertaining to parking violations from rental guests and owners.
- Gain assistance, from Sales, with vehicle owner identifications and communications pertaining to parking violations from Sales Agents and tour guests.
- Alert the Sales team when the outside parking lots are full to ensure Sales Agents and tour guests are directed to the parking garages.
- Communicate directly with parking violators when they are present in the parking garages or outside lots.
- Check for valid parking permits on parked cars and ticket cars that are illegally parked.
- Follow up on ticketed cars and report un-addressed parking violations to security, boot when applicable.
- Approach guests and owners, throughout the day, and proactively offer assistance.
- Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
- Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
- Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
- Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
- Maintain a positive working relationship with all contacts, always being helpful and courteous.
- Wear proper uniform and name badge and adhere to Company appearance standards at all times.
- Attend and participate in company-wide training sessions and department staff meetings.
MARGINAL DUTIES: Functions that are not considered essential to the job:
- Perform other duties as assigned.
- Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Provide exceptional customer service, approach guests and owners, and anticipate needs * Be empowered to make GRAND vacations * Respond well to questions * Respond promptly to requests * Be responsible and accountable - follow up on promises * Exhibit good manners while being assertive * Provide alternative solutions to problems * Remain calm and empathetic in situations that can be challenging * Treat people with respect and consideration * Approach others in a tactful manner * Communicate professionally over the radio * Demonstrate effective verbal and non-verbal communication and strong listening skills * Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.
EDUCATION / EXPERIENCE: High school diploma or general education degree (GED), one to three months related experience or combination of education and experience.
COMPUTER EXPERIENCE: Ability to operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.
LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret memos, procedures, routine reports, simple business correspondence and simple instructions. Ability to write simple correspondence and tallies. Ability to speak effectively and present information to guests, owners, other employees of the organization, outside vendors and the general public.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Stand and walk over 2/3 of the time.
- Push with force, using upper extremities, to thrust forward, downward or outward between 1/3 and 2/3 of the time.
- Pull with force, using upper extremities, to draw, haul or tug objects in a sustained motion between 1/3 and 2/3 of the time.
- Perform repetitive motions of the arms (elbows, wrists, hands and fingers) between 1/3 and 2/3 of the time.
- Use hands and fingers to touch, handle, feel, grasp or reach between 1/3 and 2/3 of the time.
- Speak and listen in person, on the radio and over the phone between 1/3 and 2/3 of the time.
- Lift between 10 50 pounds between 1/3 and 2/3 of the time.
- Lift 100 pounds or more less than a 1/3 of the time.
- Sit stoop, kneel, crouch or crawl under 1/3 of the time.
- Work at a computer workstation (using mouse and keyboard), to check work email, under 1/3 of the time.
- Requires close, distance, color and peripheral vision, close visual acuity and depth perception.
WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
- Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity between 1/3 and 2/3 of the time.
- Extreme cold, below 32 degrees, for periods of more than 1 hour between 1/3 and 2/3 of the time.
- Vehicles in motion, exhaust and airborne particles in the parking garages, outside lots and driveway between 1/3 and 2/3 of the time.
- Vibration from the luggage cart between 1/3 and 2/3 of the time.
- Narrow aisles or passageways under 1/3 of the time.
- Pets and pet dander in and around the pet friendly resort.
- Moderate noise.