- Grand Lodge on Peak 7 Engineering
- Breckenridge, CO, USA
- $45-$50k DOE
- Full Time
Full Time Benefits Package
Job Title: Engineering Assistant Manager
Division / Dept: Grand Lodge on Peak 7 / Engineering
Reports To: Engineering Manager
FLSA Status: Exempt
WC Code: 9015
EEO Code: Craft Workers
SUMMARY: This position assists the Engineering Manager with staff management and provides support to all engineering functions at the Grand Lodge on Peak 7. Primary responsibilities include overseeing all inventory and supplies, performing regular inventory checks, obtaining quotes and preparing cost comparisons, securing reliable vendor relationships, placing all orders and ensuring all stored inventory is well organized and tracked. In addition to keeping the Engineering Manager informed of inventory levels and staffing issues this position also assists with the preventative maintenance schedule, codes all department invoices, participates in various inspections and acts as the manager on duty in the absence of the Engineering Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
- Oversee stock of inventory and supplies. Perform regular inventory checks. Assist with inventory tracking and storing systems to ensure proper stock of inventory is maintained, well organized and accounted for.
- Keep the Engineering Manager informed of inventory levels using the current inventory management system.
- Establish and secure reliable vendor relationships for parts and supplies. Obtain quotes and prepare cost comparisons as necessary. Ensure lowest pricing is always negotiated and obtained. Act as liaison to parts and supply vendors.
- Place orders as needed. Verify deliveries are received and contents of packages are disseminated and organized appropriately.
- Assist with the setup of the preventative maintenance schedule within the company software.
- Assist with recruiting, hiring, training, retaining, coaching, developing, supervising, reviewing, scheduling, disciplining and terminating staff, following the Results Leadership operating procedures. Provide guidance and support and be a team leader.
- Participate in interviews and assist with setting them up.
- Train Techs on all facets of engineering office related software and programs, inventory procedures and customer service.
- Conduct training and coaching in a manner that drives results and ensures consistent knowledge and performance.
- Assist with the delegation of daily work tasks and projects. Assign tasks to appropriate Engineering Technicians based on skill level. Regularly check completed work to ensure quality control and productivity.
- Work with staff to resolve problems and address any requests and inquiries that may arise. Handle any guest or owner that the staff is unable to assist. Always give consideration to what the guest or owner deems appropriate. Consult with department managers on issues, as needed.
- Participate in and assist with staff evaluations and coaching meetings. Provide feedback and coach employees on ways to improve their performances and establish goals. Follow up with employees to evaluate progress and ensure improvement.
- Respond to staff questions and inquiries pertaining to resort policies and services.
- Establish, communicate and reinforce Company policies, procedures and standards with the staff.
- Monitor staff performance and measurable results, and manage to individual performance.
- Keep accurate staff performance records to ensure job performance accountability. Ensure Manager is informed of all staff tardiness, sick days and absenteeism.
- Provide input to the Engineering Manager regarding any guest, staff or department issues.
- Keep shop, all storage areas and closets clean and organized. Ensure proper sustainable disposal of all refuse.
- Participate in boiler, elevator, fire and insurance inspections as needed.
- Be a first responder to all fire alarm incidents, fire alarm notifications and building evacuations.
- Assist with monitoring department expenses and purchases. Assist with the review and approval of invoices and purchases to ensure accuracy, utilizing the company software. Assist with monthly financials and production cost analyses.
- Assist with budgeting, forecasting and monitoring the budget. Provide feedback on any variances.
- Assist with timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets.
- Assist with employee accidents, injuries and worker compensation claims, notify Human Resources and complete appropriate documentation.
- Complete a variety of administrative duties such as developing and editing training materials and procedures, creating or updating job descriptions, coordinating days off and vacation on staffing schedules and completing proper forms for Human Resources.
- Communicate pertinent information to staff regarding home department, safety and company related information and changes.
- Work closely with staff and department managers, fostering open communications and collaboration. Foster strong cross department synergy.
- Wear personal protective equipment (PPE) and ensure staff does too, following OSHA guidelines, for specific job tasks which require safety protection as outlined by the Engineering Leadership Team.
- Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
- Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
- Follow up on any situation that is not fully resolved at the time of the initial request.
- Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
- Respond promptly to all email and voicemail correspondence.
- Maintain a positive working relationship with all contacts, always being helpful and courteous.
- Wear proper uniform and name badge and adhere to Company appearance standards at all times.
- Attend, support, develop and/or conduct company training sessions and department meetings. Attend outside training sessions as needed. Assist with the organization of staff "SPIF's" and one "Listening Session" each year with the entire staff.
MARGINAL DUTIES: Functions that are not considered essential to the job:
- Perform routine leadership tasks, as the manager on duty, and refer any extraordinary situations to the Resort General Manager and/or Assistant Resort General Manager in the absence of key department managers.
- Assist with basic repairs, machinery, equipment and tool maintenance, trash and recycling, and snow and ice removal, as needed.
- Perform other duties as assigned.
- Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
- Participate in Emergency Response plan as emergency evacuation, wild land fire, safety and business continuity plans dictate.
- Operate utility task vehicle (UTV) and forklift safety and as needed.
QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all computer programs, software, systems and knowledge applicable to the position * Ask for clarification and additional training when necessary * Effectively multitask and lead multiple people, personalities, projects and tasks to ensure deadlines and goals are met * Lead others with consistency * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Be available to staff * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Solve conflict by listening to others, taking responsibility for actions, keeping emotions under control and not placing blame * Remain calm and empathetic in difficult or emotional situations * Respond effectively to the most sensitive inquiries or complaints * Set example for staff on how to create, maintain and evolve a high level of customer service * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Communicate over the radio in a professional manner * Develop, coordinate and clearly communicate training * Be aware of coaching opportunities * Exhibit strong verbal and written communication skills with the ability to organize and present information in a practical and efficient manner * Demonstrate effective listening skills with the ability to determine root causes of expressed concerns * Write clearly and informatively and vary style to meet needs; edit work for spelling and grammar * Develop and communicate change effectively while monitoring transition and evaluating results * Approach others in a tactful manner * Treat people with respect and consideration * Strive to develop knowledge and skills, sharing expertise with others * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Give appropriate performance feedback and recognition of staff * Use intuition, experience and data to create new and improved systems and procedures to increase efficiency and service * Pay attention to detail and demonstrate accuracy and thoroughness * Take initiative and perform tasks without being asked * Ensure equipment and materials are used properly * Observe safety procedures and report potentially unsafe conditions.
EDUCATION / EXPERIENCE: Associate's degree (A.A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training, or combination of education and experience. Experience with HVAC and mechanical systems, hand and power tools, carpentry, and pool and hot tub chemistry.
COMPUTER EXPERIENCE: Must be proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint) with minimum of one-year use of these programs. Ability to operate office equipment (copier, fax, scanner, phone, calculator). Ability to operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Ability to utilize appropriate programs using a mobile device. Must be familiar with navigating on the internet and possess the ability to do research on it. Ability to type by touch preferred.
CERTIFICATIONS and/or LICENSES: Must possess a valid US driver license and an acceptable driving record. Must obtain Certified Pool Operator (CPO) license within one year of accepting position.
SUPERVISORY EXPERIENCE: Previous supervisory experience preferred. This position co-supervises up to 14 indirect reports.
LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret business correspondence, government regulations, operating and maintenance instructions, procedures, reports, safety rules and regulations, and schedules. Ability to write business correspondence, procedures, reports and schedules. Ability to effectively present information and respond to questions from groups of managers, guests, owners, other employees of the organization and outside vendors.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make accurate calculations relating to area, circumference, dimensions, distance, percentage, proportions, volume and weight. Ability to read and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit and work at a computer workstation over 2/3 of the time.
- Speak and listen over the telephone, in person and over the radio over 2/3 of the time.
- Use hands and fingers to handle, feel or grasp over 2/3 of the time.
- Lift up to 10 pounds over 2/3 of the time.
- Perform repetitive motions of the arms (elbows, wrists, hands and fingers) between 1/3 and 2/3 of the time.
- Reach with arms between 1/3 and 2/3 of the time.
- Stand and walk between 1/3 and 2/3 of the time.
- Lift up to 25 pounds between 1/3 and 2/3 of the time.
- Lift between 50 and over 100 pounds under 1/3 of the time.
- Stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
- Push using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
- Pull using upper extremities to press with force to thrust forward, downward or outward under 1/3 of the time.
- Utilize sense of smell under 1/3 of the time.
- Requires close, distance, color and peripheral vision, close visual acuity and depth perception.
- Clean shaven face is required so respirator fits correctly to provide the proper safety protection, if hired or promoted after 12/01/2014.
WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
- Office or administrative environment over 2/3 of the time.
- Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
- Wet or humid conditions, hazards, moving mechanical parts and close proximity to moving vehicles under 1/3 of the time.
- High precarious places, fumes or airborne particles, toxic or caustic chemicals, close proximity to electrical current, & vibration under 1/3 of the time.
- Extreme cold, below 32 degrees, or extreme heat, above 100 degrees, under 1/3 of the time.
- Function in areas that could cause claustrophobia under 1/3 of the time.