Breckenridge Grand Vacations
  • Gold Point Operations
  • Breckenridge, CO, USA
  • $50 per shift
  • Other
  • Part Time

Job Title:  Night Manager

Division/Dept:  Resort Operations / Gold Point

Reports To:  Gold Point - Resort General Manager

FLSA Status:  Non-Exempt  

WC Code:  9015

EEO Code:  Service Worker 

SUMMARY:  This position covers two on call shifts per week, assisting guests and owners with all questions or issues and acting as the first point of contact for all building issues after normal business hours.  Additionally, this position performs tasks relating to property upkeep, on a routine basis.    

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to: 

  • Be on call 2 nights a week from the time the front desk closes until the time that it opens.
  • Record time worked during on call shift.
  • Follow proper procedures for requesting time off as well as designating coverage. 
  • Respond to all guest, owner, or building related questions or issues during the time that the front desk is closed, being at the property location within 15 minutes if off site.
  • Utilize the company software to assist with tasks such as after hour check-ins, phone calls, noise complaints, lost keys, requests for directions, maintenance issues, and any other issues that may arise.
  • Provide verified guests and owners with the door access code. Verify guests and owners by checking the proper reports.
  • Secure the property daily at 10:00PM by performing security rounds and following closing procedures for the property.
  • Enter facility maintenance requests into the company software, as needed.
  • Enforce Gold Point Resort quiet hours and monitor the use of all common areas on property.
  • Complete a nightly shift report and submit to appropriate parties.
  • Complete snow and ice removal from entrances and sidewalks, when accumulation is more than 1 inch, by 9:00am. Communicate any delays to the front desk.   
  • Complete any tasks assigned by the General Manager.
  • Abide by the procedures outlined in the Training Manual. 
  • Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
  • Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Adhere to Company appearance standards at all times.
  • Attend and participate in company-wide training sessions and department staff meetings. 

MARGINAL DUTIES:  Functions that are not considered essential to the job:  

  • Operate Utility Task Vehicle (UTV) and snow blower safely and as needed.
  • Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives. 

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:   Maintain basic knowledge and understanding of the company software and knowledge applicable to the position * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Pay attention to detail and demonstrate accuracy and thoroughness * Approach others in a tactful manner * Ask for clarification when necessary * Treat people with respect and consideration * Remain calm and empathetic in situations that can be challenging * Strive to build knowledge and skills * Use equipment and materials properly * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Take initiative and perform tasks without being asked * Observe safety procedures and report potentially unsafe conditions. 

EDUCATION/EXPERIENCE:  High school diploma or general education degreed (GED); one to two years related experience in the hospitality industry, or equivalent combination of education and experience.    

COMPUTER EXPERIENCE:  Basic understanding of Microsoft Office programs (Outlook, Word, Excel)   Ability to operate office equipment such as a calculator, copier, fax, phone and scanner  Must be familiar with the internet and possess the ability to navigate it.  Ability to operate a personal computer and accurately record time worked in the correct department using the Company time keeping system.  Ability to type by touch preferred.    

CERTIFICATIONS   CPR and First Aid certifications preferred.  

LANGUAGE ABILITYAbility to speak, read, write and interpret in English.  Ability to read and interpret business correspondence, instructions, memos, procedures, regulations, reports, rules and schedules.  Ability to write business correspondence, procedures and reports.  Ability to speak effectively and present information to guests and owners, other employees of the organization, outside vendors and the general public.   

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rates, discounts and percentages. 

REASONING ABILITY:  Ability to apply common sense understanding to carry out instructions.  Ability to solve practical problems and deal with a variety of concrete variables.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

  • Stand and walk between 1/3 and 2/3 of the time.
  • Speak and listen over the phone and in person between 1/3 and 2/3 of the time.
  • Reach with hands and arms, use hands and fingers to feel, handle or grasp, and perform repetitive motions of the arms, wrists, hands and fingers between 1/3 and 2/3 of the time.
  • Stoop, kneel, crouch, crawl, climb or balance between 1/3 and 2/3 of the time.
  • Lift up to 10 pounds between 1/3 and 2/3 of the time.
  • Lift between 25 50 pounds between 1/3 and 2/3 of the time.
  • Push against something, with force, using upper extremities to thrust forward, downward or outward between 1/3 and 2/3 of the time.
  • Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion between 1/3 and 2/3 of the time.
  • Sit at a computer terminal under 1/3 of the time.
  • Lift up to 100 pounds under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception. 

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to. 

  • Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity between 1/3 and 2/3 of the time.
  • Extreme cold, below 32 degrees, for periods of more than 1 hour between 1/3 and 2/3 of the time.
  • Moving mechanical parts and moving vehicles between 1/3 and 2/3 of the time.
  • Close proximity to electrical current and risk of electrical shock between 1/3 and 2/3 of the time.
  • Close quarters such as phone rooms, storage areas, hot tub and boiler room access, under 1/3 of the time.
  • Airborne particles (dust from dryers) under 1/3 of the time.
  • Exposure to vibration under 1/3 of the time.
  • Pets and pet dander in and around the pet friendly resort.
  • Moderate to loud noise.
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