Breckenridge Grand Vacations
  • Grand Lodge on Peak 7 Housekeeping
  • Breckenridge, CO, USA
  • $53-60k
  • Salary
  • Full Time

Full Time Benefits Package


Job Title:  Housekeeping Manager

Division/Dept:  Grand Lodge on Peak 7 / Housekeeping

Reports To:  Resort General Manager

FLSA Status:  Exempt

WC Code:  9015

EEO Code:  First/Mid-Level Officials and Managers 

SUMMARY:  This position has the overall responsibility of managing and overseeing the day to day operations and multicultural housekeeping staff at the Grand Lodge on Peak 7.  Additionally, this position builds, maintains and supports a strong team, fosters cross department communication and synergy, ensures the property is always cleaned to the highest standards, closely monitors department expenses and develops and maintains the department budget. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to:  

  • Manage all housekeeping staff and follow the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining and terminating staff. Provide guidance and support and be a team leader.
  • Oversee and directly manage staff training. Ensure training is thorough, occurring on a regular basis and conducted in a manner that drives results and ensures consistent staff knowledge and performance.
  • Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment. Enforce correct chemical labeling and dispensing.
  • Delegate, supervise and check the work of all housekeeping employees, ensuring a high level of quality.
  • Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist.  Consult with department managers on issues, as needed.
  • Delegate daily, weekly and monthly projects to all housekeeping staff.
  • Perform staff evaluations and coaching meetings. Provide feedback and coach employees on ways to improve their performances and establish goals.  Follow up with employees to evaluate progress and ensure improvement.
  • Respond to staff questions and inquiries pertaining to resort policies and services.
  • Establish, communicate and reinforce policies, procedures and Company standards with the housekeeping staff.
  • Monitor staff performance and measurable results, and manage to individual performance.
  • Keep accurate staff performance records to ensure job performance accountability. Handle and track all staff tardiness, sick days and absenteeism.
  • Coordinate and complete tasks relating to the day to day operations.
  • Prepare daily schedules and update accordingly after running daily reports.
  • Conduct daily staff meetings to distribute daily work assignments and communicate pertinent information.
  • Perform regular inspections of the units and common areas to ensure Company standards are being achieved.
  • Perform regular property walks and proactively identify things that need to be done.
  • Ensure adequate stock of inventory, linens and supplies and place orders as needed. Verify deliveries are received.
  • Establish and secure reliable vendor relationships for inventory and supplies. Obtain quotes and prepare cost comparisons as necessary.  Ensure lowest pricing is always negotiated and obtained.  Act as liaison between vendors. 
  • Create and oversee tracking systems relating to unit inventory, linens, supplies and maintenance requests to ensure accountability.
  • Create systems and processes to increase efficiency and service and cleanliness scores.
  • Evaluate and take action on all feedback. Ensure all Owner Surveys are responded to.
  • Work closely with the Resort General Manager on refurbishing efforts.
  • Closely monitor department expenses and purchases. Review and approve all invoices and purchases to ensure accuracy, utilizing the company software.  Perform monthly financial and production cost analyses.
  • Develop and maintain fiscal year budget and be able to explain any variances.
  • Handle timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline.
  • Handle all employee accidents, injuries and worker compensation claims, notify HR and complete appropriate documentation.
  • Complete administrative duties including editing and writing job descriptions, training manuals, procedures and staffing schedules, completing forms for Human Resources and maintaining the Safety Data Sheet manuals.
  • Work closely with department managers and executive/vice president team, fostering open communications and collaboration.
  • Communicate pertinent information to staff regarding home department, safety and company related information and changes.
  • Foster strong cross department communication and synergy.
  • Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Adhere to and ensure staff adheres to Company appearance standards at all times.
  • Attend, support, develop and/or conduct training sessions and department meetings. Attend outside training sessions as needed.  Organize staff "SPIF's" and one "Listening Session" each year with the entire staff. 

MARGINAL DUTIES:  Functions that are not considered essential to the job:  

  • Perform routine leadership tasks, as the manager on duty, and refer any extraordinary situations to the Resort General Manager.
  • Perform all duties, of the positions that directly report to this position, as necessary. Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
  • Participate in Emergency Response plan as per emergency evacuation, wild land fire, safety and business continuity plans dictate. 

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Lead multiple people, personalities, projects and tasks to ensure deadlines and goals are met * Lead others with consistency * Effectively multitask to complete tasks on time, committing to longer hours when necessary * Maintain expert knowledge and understanding of all computer programs and knowledge applicable to the position * Be available to staff * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Develop, coordinate and clearly communicate training * Give appropriate performance feedback and recognition of staff * Develop and communicate change effectively while monitoring transition and evaluating results * Manage difficult or emotional situations while remaining calm and empathetic * Respond compassionately to the most sensitive inquiries or complaints * Communicate clearly and persuasively in positive or negative situations * Treat people with respect and consideration * Approach others in a tactful manner * Ensure equipment and materials are used properly * Observe safety procedures and report potentially unsafe conditions * Pay attention to detail and demonstrate accuracy and thoroughness * Stay informed on the company, home resort, ski resort and town developments * Strive to develop skills, sharing expertise with others * Set example for staff on how to create, maintain and evolve a high level of customer service * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Take initiative and perform tasks without being asked. 

EDUCATION / EXPERIENCE:  Bachelor's degree from a four-year college or university, three to five years related experience, or equivalent combination of education and experience. 

COMPUTER EXPERIENCE:  Advanced understanding of Microsoft Office programs (Outlook, Word, Excel) with a minimum of three years use of these programs.  Ability to operate office equipment (calculator, copier, fax, phone, scanner).  Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.  Must be familiar with the internet and possess the ability to navigate it.     

SUPERVISORY EXPERIENCE:  Three to five years previous supervisory experience.  This position directly supervises an Assistant Housekeeping Manager, several lead roles and up to 60 or more direct reports.  

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret business correspondence, job descriptions, operating and maintenance instructions, procedures, regulations, routine reports, safety rules and schedules.  Ability to write business correspondence, job descriptions, procedures, routine reports and schedules.  Ability to effectively present information and respond to questions from employees, management and outside vendors.  Ability to speak effectively before groups.  Ability to speak, read, write and interpret in Spanish is preferred. 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  

REASONING ABILITY:  Ability to apply common sense understanding to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Sit and work at a computer terminal between 1/3 and 2/3 of the time.
  • Perform repetitive motions of the elbows, wrists, hands or fingers between 1/3 and 2/3 of the time.
  • Use hands and fingers to handle feel or grasp and reach with hands or arms between 1/3 and 2/3 of the time.
  • Stand, walk, stoop, kneel, crouch, crawl, climb or balance between 1/3 and 2/3 of the time.
  • Speak and listen over the telephone, radio and in person between 1/3 and 2/3 of the time.
  • Push using upper extremities with steady force in order to thrust forward, downward or outward between 1/3 and 2/3 of the time.
  • Pull using upper extremities to exert force in order to draw, haul or tug objects for between 1/3 and 2/3 of the time.
  • Lift between 10 25 pounds between 1/3 and 2/3 of the time.
  • Lift between 50 100+ pounds under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception. 

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to: 

  • Office or administrative environment between 1/3 and 2/3 of the time.
  • Fumes or airborne particles between 1/3 and 2/3 of the time.
  • Wet or humid conditions (non-weather), high or precarious places, toxic or caustic chemicals, close proximity to electrical current and risk of electrical shock under 1/3 of the time.
  • Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
  • Extreme cold, below 32 degrees, for periods of more than 1 hour under 1/3 of the time.
  • Work near moving mechanical parts, hazards or moving vehicles under 1/3 of the time.
  • Close quarters, small enclosed rooms and other areas that could cause claustrophobia under 1/3 of the time.
  • Pets and pet dander in and around the pet friendly resort.
  • Moderate noise.
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