Breckenridge Grand Vacations
  • Outbound
  • Breckenridge, CO, USA
  • Commission
  • Commission Only
  • Part Time

Part Time Benefits Package


Job Title:               Outbound Telephone Sales Rep     

Division/Dept:        Outbound / Marketing

Reports To:           Call Center Manager

FLSA Status:         Non-Exempt Hourly Position

WC Code:              9012

EEO Code:            Sales Workers

SUMMARY:  This position is responsible for contacting leads, setting up accommodations and booking tours for qualified candidates at the Grand Lodge on Peak 7.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Included but not limited to: 

      *Make outgoing calls, based on Company leads, to book qualified tours for the Grand Lodge on Peak 7.

      *Follow appropriate script depending on the specific leads given.

      *Be knowledgeable about the town of Breckenridge, events and activities and different lodging options for guests.

      *Qualify potential tour guests accurately.

      *Quote proper packages and prices.

      *Use rebuttals and trained sales techniques in order to book tours.

      *Book tour packages.

      *Attend monthly Q&A sessions with supervisor.

      *Provide friendly and helpful customer service.

      *Uphold Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.

      *Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.

      *Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.

      *Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.

      *Respond promptly to all email and voicemail correspondence. 

      *Maintain a positive working relationship with all contacts, always being helpful and courteous. 

      *Adhere to Company appearance standards at all times.

      *Attend and participate in companywide training sessions and daily staff meetings focusing on sales techniques and tour/lodging availability. 

MARGINAL DUTIES:  Functions that are not considered essential to the job: 

      *Perform other duties as assigned.

      *Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives.

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Establish rapport easily and put people at ease * Demonstrate strong listening skills * Recognize and respond to subtle verbal cues * Exhibit an outgoing personality * Be self-motivated * Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position * Accept valid suggestions for performance improvement * Deal with rejection well and not take it personally * Provide exceptional customer service and anticipate needs * Demonstrate basic data entry skills * Be empowered to make GRAND vacations * Stay informed on the company, home department, ski resort and town developments and communicate to others * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Remain calm and empathetic in situations that can be challenging * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Strive to build knowledge and skills, sharing expertise with others * Take initiative and perform tasks without being asked * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE:  High school diploma or general education degree (GED), one to three months related experience and/or training or equivalent combination of education and experience.

COMPUTER EXPERIENCE:  Able to operate office equipment such as copier, fax, scanner, phone and calculator.  Entry level experience with Microsoft Office programs (Outlook, Word, Excel).  Ability to operate a personal computer and accurately record time worked in the correct department using the Company time keeping system; ability to type by looking at the keyboard.

LANGUAGE ABILITY:  Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure.  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money. 

REASONING ABILITY:  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

      *Sit and work at a computer terminal over 2/3 of the time.

      *Perform repetitive motions of the arms, wrists, hands and fingers over 2/3 of the time.

      *Use arms, hands and fingers to reach, handle, feel or grasp over 2/3 of the time.

      *Speak and listen to co-workers over the telephone and in person over 2/3 of the time.

      *Stand, walk, stoop, kneel, crouch or crawl under 1/3 of the time.

      *Lift between 10 25 pounds under 1/3 of the time.

      *Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to:

      *Pets and pet dander while working in the pet friendly office.

      *Office or administrative environment, not substantially exposed to adverse environmental conditions.

      *Moderate noise.

Breckenridge Grand Vacations
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