Breckenridge Grand Vacations
  • Grand Timber Lodge Concierge
  • Breckenridge, CO, USA
  • $13.00 an hour plus commission
  • Base + Commission
  • Full Time

Full Time Benefits Package


Job Title:  Concierge      

Division/Dept:  Sales / Grand Timber Lodge Concierge

Reports To:  In-House Marketing Manager

FLSA Status:  Non-Exempt

WC Code:  9012

EEO Code:  Sales Workers 

SUMMARY:  This position assists resort guests and owners with a variety of concierge services with an emphasis on booking sales tours.  Additional duties include supporting the Breckenridge Grand Vacations marketing and sales efforts and being accountable for premium gifting.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Included but not limited to: 

  • Generate in-house sales tours with qualified, potential buyers staying at Breckenridge Grand Vacations properties.
  • Book tours into appropriate time slots following the rules and procedures outlined in the Concierge manual.
  • Arrange and reserve activities such as Horseback riding, rafting excursions, ATV tours, snowmobiling, dog sledding and Sleigh rides for all guests and owners.
  • Manage parking and day use reservations.
  • Call guests with upcoming reservations and offer appropriate gift premiums.
  • Complete and track all necessary paperwork, given to each guest or owner, for promotional incentives.
  • Run sales and tour reports as needed.
  • Clean and restock each work area daily with appropriate materials.
  • Ensure adequate inventory of all service and marketing supplies. 
  • Uphold Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
  • Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Dress professionally, wear name badge and adhere to Company appearance standards at all times.
  • Attend and participate in companywide training sessions and department staff meetings. 

MARGINAL DUTIES:  Functions that are not considered essential to the job: 

  • Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives. 

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Be sales and goal oriented * Establish rapport easily and put people at ease * Demonstrate strong listening skills * Recognize and respond to subtle verbal, non-verbal and behavioral cues * Provide exceptional customer service and anticipate needs * Exhibit an outgoing personality * Be self-motivated * Pay attention to detail and demonstrate accuracy and thoroughness * Take initiative and perform tasks without being asked * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Approach others in a tactful manner * Accept valid suggestions for performance improvement * Deal with rejection well * Stay informed on the Company, ski resort and town developments and communicate to others when necessary * Strive to develop skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions. 

EDUCATION/EXPERIENCE:  High school diploma or general education degree (GED).  One to three months related experience and/or training, or equivalent combination of education and experience. 

COMPUTER EXPERIENCE:  Intermediate understanding of Microsoft Office programs such as Outlook, Word, and Excel required.  Must be able to operate basic office equipment such as a copier, fax, scanner, phone and calculator.  Must be comfortable with search engines and navigating the internet.  Must have the ability to type by touch, operate a personal computer and accurately record time worked in the correct department using the Company time keeping system. 

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret simple instructions, short correspondence, memos, safety rules, operating and maintenance instructions and procedure manuals.  Ability to write simple correspondence and routine reports.  Ability to speak effectively and present information in one-on-one and small group situations to owners, guests and other employees of the organization. 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure using whole numbers and decimals.  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to calculate figures and amounts such as discounts, interest and commissions. 

REASONING ABILITY:  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Stand for particularly long periods of time over 2/3 of the time.
  • Speak and listen over the telephone and in person with resort guests, owners and coworkers over 2/3 of the time
  • Walk, sit, stoop, kneel, crouch or crawl under 1/3 of the time.
  • Use hands and fingers to handle, feel or grasp and reach with hands or arms under 1/3 of the time.
  • Perform repetitive motions of the wrists, hands, and fingers under 1/3 of the time.
  • Push against something, with force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
  • Pull using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion under 1/3 of the time.
  • Lift between 10 and 25 pounds under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception. 

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to: 

  • Office or administrative environment, not substantially exposed to adverse environmental conditions over 2/3 of the time.
  • Pets and pet dander when in contact with pet friendly locations around the company. Occasional service animals.
  • Moderate noise.
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