Breckenridge Grand Vacations
  • Grand Timber Lodge Front Desk
  • Breckenridge, CO, USA
  • $13.00
  • Hourly
  • Full Time

Full Time Benefits Package

Job Title:  Bellman / Parking Monitor   

Division/Dept:  Grand Timber Lodge / Guest Services     

Reports To:  Guest Services Manager  

FLSA Status:  Non-Exempt

WC Code:  9012

EEO Code:  Service Worker 

SUMMARY:   This position is responsible for assisting guests with luggage upon arrival and departure from the resort, delivering luggage to rooms and assisting the Housekeeping department with moving luggage for room changes.  This position also monitors parking areas to ensure only registered guests and authorized visitors occupy property parking spaces. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to:  

  • Cheerfully greet and proactively approach arriving and departing guests. Help transport luggage and offer assistance.
  • Monitor parking areas to ensure only guests and authorized visitors are parking on property. Confirm the number of available parking spaces is accurately reported to the front desk and concierge.
  • Ensure bell carts are clean, mechanically sound, in good working order and stored in the correct area when not in use.
  • Assist the Housekeeping department in moving luggage when guests change rooms during their stay. 
  • Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
  • Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Wear proper uniform and name badge and adhere to Company appearance standards at all times.
  • Attend and participate in company-wide training sessions and department staff meetings. 

MARGINAL DUTIES:  Functions that are not considered essential to the job:  

  • Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives. 

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Provide exceptional customer service, approach guests and owners, and anticipate needs * Be empowered to make GRAND vacations * Respond well to questions * Respond promptly to requests * Be responsible and accountable - follow up on promises * Exhibit good manners while being assertive * Provide alternative solutions to problems * Remain calm and empathetic in situations that can be challenging * Treat people with respect and consideration * Approach others in a tactful manner * Communicate professionally over the radio * Demonstrate effective verbal and non-verbal communication and strong listening skills * Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION / EXPERIENCE:  High school diploma or general education degree (GED); one to three months related experience, or combination of education and experience. 

COMPUTER EXPERIENCE:  Ability to operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.    

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret simple instructions, simple correspondence and memos.  Ability to write simple lists.  Ability to speak effectively and present information to guests, owners, other employees of the organization and outside vendors. 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  

REASONING ABILITY:  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. 

 PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Stand over 2/3 of the time.
  • Lift up to 50 pounds over 2/3 of the time.
  • Walk, stoop, kneel, crouch or crawl over 2/3 of the time.
  • Reach with hands or arms over 2/3 of the time.
  • Push using upper extremities to press against something with force in order to thrust forward, downward or outward; pull using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion over 2/3 of the time.
  • Speak and listen to guests, owners, co-workers and vendors in person and on the radio over 2/3 of the time.
  • Perform repetitive motions of the wrists, hands or fingers; use hands to handle, feel or grasp over 2/3 of the time.
  • Lift up to 100 pounds over 1/3 of the time.
  • Sit under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception. 

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to: 

  • Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity between 1/3 and 2/3 of the time.
  • Extreme cold, below 32 degrees, for periods of more than 1 hour between 1/3 and 2/3 of the time.
  • Moving vehicles, exhaust and airborne particles in the parking garage under 1/3 of the time.
  • Vibration from the luggage cart under 1/3 of the time.
  • Narrow aisles or passageways under 1/3 of the time.
  • Pets and pet dander when in contact with pet friendly locations around the company. Occasional service animals.
  • Moderate noise.
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