Breckenridge Grand Vacations
  • Grand Timber Lodge Operations
  • Breckenridge, CO, USA
  • $55k - $60k year
  • Salary
  • Full Time

Full Time Benefits Package

Job Title:                       Assistant General Manager             
Division/Dept:              GTL Resort Operations / Operations
Reports To:                   Resort General Manager
FLSA Status:                 Exempt
WC Code:                      9012
EEO Code:                     First/Mid-Level Officials and Managers 

SUMMARY:  This position assists the Resort General Manager with the daily operations and staff at the Grand Timber Lodge with a concentrated focus on guest service operations and the Shuttle Department.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Included but not limited to:  

  • Maintain the overall responsibility and oversee the Activities, Bell, Front Desk, Security and Shuttle departments.
  • Counsel and coordinate with the Housekeeping, Engineering and Spa Managers and act on their behalf when necessary.
  • Manage staff following the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining and terminating staff.
  • Provide guidance and support and be a team leader.
  • Ensure all training is thorough, occurring on a regular basis, conducted in a manner that drives results and ensures consistent staff knowledge and performance. Assist with training as needed.
  • Delegate daily work tasks and projects and check the work of all staff to ensure quality control. Ensure staff is productive.
  • Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist.  Consult with department managers on issues, as needed.
  • Perform staff evaluations and coaching meetings. Provide feedback and coach employees in ways to improve their performances and establish goals.  Follow up with employees to evaluate progress and ensure improvement.
  • Respond to staff questions and inquiries pertaining to resort policies and services.
  • Establish, communicate and reinforce Company policies, procedures and standards with the staff.
  • Monitor staff performance and measurable results and manage to individual performance.
  • Keep accurate staff performance records to ensure job performance accountability. Ensure the Resort General Manager is informed of all staff tardiness, sick days and absenteeism. 
  • Complete property walks and routinely inspect rooms, common areas, building exterior and parking garages.
  • Work on projects that crossover between the operations departments.
  • Oversee the GTL Shuttle Department, ensuring compliance with all DOT regulations.
  • Establish and secure reliable vendor relationships for supplies and amenities. Obtain quotes and prepare cost comparisons as necessary.  Ensure lowest pricing is always negotiated and obtained.  Act as liaison between vendors. 
  • Assist with monitoring department expenses and purchases. Assist with the review and approval of invoices and purchases to ensure accuracy, utilizing the company software.  Assist with monthly financials and production cost analyses.
  • Assist with budgeting, forecasting and monitoring the budget. Provide feedback on any variances.
  • Complete a variety of administrative duties such as developing and editing training materials and procedures, creating or updating job descriptions, creating and updating staffing schedules and completing forms for Human Resources.
  • Communicate pertinent information to staff regarding home department, safety and company related information and changes.
  • Handle timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline.
  • Assist with employee accidents, injuries and worker compensation claims, notify HR and complete appropriate documentation.
  • Work closely with department managers and executive/vice president team, fostering open communications and collaboration.
  • Foster strong cross department communication and synergy.
  • Cover night time manager on duty shifts, on a rotating schedule. Walk the property and assist staff and guests.  Ensure night staff is held accountable.
  • Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Dress professionally, wear name badge and adhere to Company appearance standards at all times.
  • Attend, support, develop and/or conduct company training sessions and department meetings. Attend outside training sessions as needed.
  • Work with department managers to organize staff "SPIF's" and one "Listening Session" each year with the entire staff.

MARGINAL DUTIES:  Functions that are not considered essential to the job: 

  • Perform routine leadership tasks as the manager on duty and refer any extraordinary situations to the Vice President of Resort Operations in the absence of the Resort General Manager. Act on behalf of the Resort General Manager when necessary.
  • Perform all the duties, of the positions that are supervised by this position, as necessary. Perform other duties as assigned.
  • Participate in Emergency Response Plan as emergency evacuation, wild land fire, safety and business continuity plans dictate.
  • Participate in the Crisis Management Team (CMT) and be ready, willing and able to perform all expected functions.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives.

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Maintain expert knowledge and understanding of all computer programs and knowledge applicable to the position * Lead multiple people, personalities, projects and tasks to ensure deadlines and goals are met * Lead others with consistency * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Be available to staff * Effectively multitask to complete tasks on time committing to longer hours, when necessary * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Solve conflict by listening to others, taking responsibility for actions, keeping emotions under control and not placing blame * Manage difficult or emotional situations while remaining calm and empathetic * Respond effectively to the most sensitive inquiries or complaints * Set example for staff on how to create, maintain and evolve a high level of customer service * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Develop, coordinate and clearly communicate training * Exhibit strong verbal and written communication skills with the ability to organize and present information in a practical and efficient manner * Demonstrate effective listening skills with the ability to determine root causes of expressed concerns * Exhibit strong presentation skills * Communicate clearly and persuasively in positive or negative situations * Write clearly and informatively and vary style to meet needs; edit work for spelling and grammar * Develop and communicate change effectively while monitoring transition and evaluating results * Approach others in a tactful manner * Treat people with respect and consideration * Strive to develop knowledge and skills, sharing expertise with others * Develop skills in subordinates and encourage growth* Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Give appropriate performance feedback and recognition of staff * Use intuition, experience and data to create new and improved systems and procedures to increase efficiency and service * Pay attention to detail and demonstrate accuracy and thoroughness * Take initiative and perform tasks without being asked * Ensure equipment and materials are used properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE:  Bachelor's degree (B.A.) from four-year College or university; three to five years related experience and/or training, or equivalent combination of education and experience.

COMPUTER EXPERIENCE:  Good understanding of Microsoft Office programs (Outlook, Word, Excel) with a minimum of one year of experience.  Ability to operate office equipment such as calculator, copier, fax, phone and scanner.  Must be familiar with the internet and possess the ability to navigate it.  Ability to type by touch, operate a personal computer and accurately record time worked in the correct department using the Company time keeping system.   


Must possess a valid US class B or C Commercial Driver License (CDL) with a passenger endorsement.  Must also be a least 21 years old with an acceptable driving record.  Basic 1st Aid training is preferred, but not required.

REQUIREMENTS:  Reliable mode of transportation.

SUPERVISORY EXPERIENCE:  One to two years prior supervisory experience.  This position supervises up to 10 staff members.  Direct reports include Guest Services Manager, Bellman, Security Guards, and Shuttle Drivers.

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret business correspondence, financial reports, general business periodicals, governmental regulations, job descriptions, legal documents, instructions, procedures, professional journals, schedules and technical procedures.  Ability to write business correspondence, job descriptions, procedure manuals and reports.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to guests, owners, other employees of the organization, top management, public groups, board of directors, outside vendors and the general public.  Ability to speak effectively before groups. 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Sit at a computer workstation (using mouse and keyboard) over 2/3 of the time.
  • Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
  • Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time.
  • Reach with arms over 2/3 of the time.
  • Speak and listen over the telephone, radio and in person over 2/3 of the time.
  • Stand and walk between 1/3 and 2/3 of the time.
  • Lift up to 25 pounds under 1/3 of the time.
  • Push using upper extremities to press with force in order to thrust forward, downward or outward under 1/3 of the time.
  • Pull using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to: 

  • Office or administrative environment over 2/3 of the time.
  • Pets and pet dander when in contact with pet friendly locations around the company. Occasional service animals.
  • Moderate noise.
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