Breckenridge Grand Vacations
  • Grand Timber Lodge Security
  • Breckenridge, CO, USA
  • $18 per hour
  • Hourly
  • Full Time

Full Time Benefits Package

Job Title:  Overnight Security Guard
Division/Dept:  Resort Operations / Grand Timber Lodge Security
Reports To:  Grand Timber Lodge General Manager
FLSA Status:  Non-Exempt – Hourly Position
WC Code:  9015
EEO Code:  Service Worker

SUMMARY: This position ensures the guests and grounds of the Grand Timber Lodge are safe and secure and enforces rules and regulations. This position also responds to situations and emergencies in a prompt and professional manner.

• Ensure owners, guests and staff are safe and secure.
• Perform property walks, complete nightly log; record any incidents and report to appropriate parties.
• Ensure all garage doors and exterior doors are closed and secured.
• Enforce pool and hot tub hours, rules and regulations.
• Test and repair all lockers on property each night.
• Handle basic late night mechanical issues such as breakers, water leaks and unit fire alarms.
• Perform building "fire walks" if the fire alarm system goes offline.
• Handle all emergencies and help evacuate guests if necessary.
• Respond to basic first aid requests.
• Involve proper authorities in response to escalated guest disputes, medical and fire emergencies.
• Monitor parking lots and garages to ensure only owners or authorized guests are parking on property.
• Perform monthly fire extinguisher and emergency lighting tests.
• Work closely with all department managers and executive team, fostering open communications.
• Uphold Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.
• Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with guests, owners, co-workers and vendors to satisfy their security related requests, always being helpful and courteous.
• Wear proper uniform and name badge and adhere to Company appearance standards at all times.
• Attend and participate in training sessions and department staff meetings; attend outside training sessions as required.

MARGINAL DUTIES: Functions that are not considered essential to the job:
• Perform other duties as assigned.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives.

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Adhere to strict protocol in interacting with guests and owners * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration *Approach others in a tactful manner * Remain calm and empathetic in situations that can be challenging with guests or owners * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Strive to develop skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE: Associate's degree or equivalent from a two-year college or technical school, six months to one year related experience or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Ability to operate a personal computer and accurately record time worked in the correct department using the Company time keeping system. Intermediate knowledge of office equipment such as copier, fax, scanner, phone and calculator and a good understanding of Microsoft Office programs (Outlook, Word, Excel).

CERTIFICATIONS and/or LICENSES: Valid driver's license, basic First Aid, CPR and AED certifications preferred.

LANGUAGE ABILITY: Ability to speak, read and interpret in English any simple instructions, short correspondence, memos, safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and simple correspondence. Ability to speak effectively to owners, guests, other employees and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to add and subtract two digit numbers and multiply and divide with 10's and 100's.

REASONING ABILITY: Ability to apply common sense to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Stand and walk over 2/3 of the time.
• Reach with hands and arms; use hands and fingers to handle, feel or grasp between 1/3 and 2/3 of the time.
• Stoop, kneel, crouch, crawl, climb or balance between 1/3 and 2/3 of the time.
• Speak and listen to guests and co-workers over the phone and/or radio between 1/3 and 2/3 of the time.
• Sit at a computer terminal under 1/3 of the time.
• Perform repetitive motions of the wrists, hands and fingers under 1/3 of the time.
• Push against something, with steady force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
• Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
• Use sense of smell under 1/3 of the time.
• Lift up to 25 pounds between 1/3 and 2/3 of the time.
• Lift up to 50 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
• Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity between 1/3 and 2/3 of the time.
• Wet or humid conditions (non-weather) between 1/3 and 2/3 of the time.
• Moving mechanical parts and moving vehicles under 1/3 of the time.
• Fumes, airborne particles, toxic or caustic chemicals under 1/3 of the time.
• Extreme cold, below 32 degrees, for periods of more than one hour under 1/3 of the time.
• Office or administrative environment under 1/3 of the time.
• Occasional exposure to service animals.
• Moderate noise.

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