Breckenridge Grand Vacations
  • Grand Timber Lodge Night Audit
  • Breckenridge, CO, USA
  • $16.00
  • Hourly
  • Full Time

Full Time Benefit Package

Job Title:             Night Auditor
Division/Dept:     Grand Timber Lodge / Guest Services
Reports To:        Guest Services Manager
FLSA Status:      Non-Exempt – Hourly Position
WC Code:          9012, Reservations / Admin / Clerical
EEO Code:          5, Administrative Support

SUMMARY: This position verifies and processes folio charges, calculations, and room postings that pertain to daily business transactions within the Breckenridge Grand Vacations Resort Properties.

• Perform daily night auditor tasks.
• Verify accuracy of guest folios and audit rate builder calculations to ensure proper charges.
• Check entries for proper accounting codes and correct errors or list discrepancies for adjustment.
• Investigate accounts that have been overcharged or are out of balance at month end.
• Process credit card refunds for the Owner Support Specialists and Front Desk Associates.
• Process and apply financials to all reservation requests forms.
• Assist in all front desk procedures.
• Greet, register, and assign rooms to guests and owners as well as assist them with all inquiries pertaining to resort services, registration, shopping, dining, entertainment, and travel directions.
• Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
• Assist guests and owners with making all types of reservations.
• Respond promptly to all email or voicemail correspondence.
• Act as Resort Operator and answer the switchboard phone as needed.
• Respond to all suggestions and complaints and resolve problems as they arise. Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate. Strive to be the "End of the Line" by resolving every situation inherited and not passing it along, whenever possible.
• Maintain complete understanding of all Company software and phone systems pertaining to reservations and front desk operations in order to respond to guest and owner inquiries regarding reservations and use of ownership.
• Adhere to strict protocol when interacting with guests and owners and do not communicate company business with them.
• Insert all tasks for Housekeeping and Maintenance into Company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues, and guest and owner requests.
• Maintain cross-training knowledge between the Front Desk, Activities Desk, and Night Audit and be willing and able to cover and assist as needed.
• Maintain knowledge of Company, Ski Resort and Town and keep abreast of new developments.
• Enforce Resort policies as needed, following Resort protocol.
• Periodically walk through the property for security purposes.
• Maintain a positive working relationship with guests, owners, co-workers and vendors to satisfy their night audit and front desk related requests, always being helpful and courteous.
• Wear proper uniform and name badge and adhere to BGV appearance standards at all times.
• Attend and participate in GVS training sessions and department staff meetings.
• Uphold Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.

MARGINAL DUTIES: Functions that are not considered essential to the job:
• Perform other duties as assigned.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives.

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed next are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCY/SKILLS: To perform the job successfully an individual should demonstrate the following competencies and skills. Ability to work independently * Ability to stay alert and respond appropriately to guests needs and emergencies as they arise * Ability to analyze information skillfully as well as identify and resolve discrepancies in a timely manner * Ability to pay attention to detail and demonstrate accuracy and thoroughness * Ability to take initiative and perform tasks without being asked * Ability to give and receive feedback and ask for clarification when necessary * Ability to treat people with respect and consideration * Ability to communicate clearly and persuasively in positive or negative situations and diffuse escalated interactions * Ability to manage difficult or emotional situations while remaining calm and empathetic * Balance team and individual responsibilities * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Strive to build knowledge and skills, sharing expertise with others * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year College; or six months to one year related experience and/or training; or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Intermediate working knowledge of Microsoft Office programs including Outlook, Word and Excel. Ability to type by touch, operate a personal computer and accurately record time worked in the correct department using the BGV time keeping system.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to independently define problems, collect data, establish facts, draw valid conclusions, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to perform repetitive motions of the arms, wrists, hands and fingers, use hands and fingers to handle, feel or grasp, reach with hands or arms, and work on the computer keyboard over 2/3 of the time.
• Ability to talk and hear over the telephone as well as in person with guests, owners, coworkers and vendors over 2/3 of the time.
• Ability to sit, stand and walk between 1/3 and 2/3 of the time.
• Ability to stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
• Ability to push using upper extremities to press against something with steady force in order to thrust forward, downward or outward and ability to pull using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion under 1/3 of the time.
• Ability to lift between 10 and 25 lbs between 1/3 and 2/3 of the time.
• Ability to lift between 50 and 100 lbs under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity, and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
• Office or administrative environment, not substantially exposed to adverse environmental conditions over 2/3 of the time.
• Exposure to close quarters, narrow aisles, passageways and other areas that could cause claustrophobia between 1/3 and 2/3 of the time.
• Exposure to outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
• Exposure to extreme cold, below 32 degrees, for periods of more than 1 hour under 1/3 of the time.
• Exposure to moving mechanical parts or moving vehicles under 1/3 of the time.
• Exposure to fumes and airborne particles under 1/3 of the time.
• Moderate noise.

Breckenridge Grand Vacations
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