Breckenridge Grand Vacations
  • Contracts
  • Breckenridge, CO, USA
  • $15, DOE
  • Hourly
  • Full Time

Full Time Benefits Package


Job Title:  Contract Processor
Division/Dept: Finance / Contracts
Reports To:  Contracts Processing Manager
FLSA Status:  Non-Exempt – Hourly Position
WC Code:  9012
EEO Code:  Administrative Support

SUMMARY: This position generates Timeshare Real Estate contracts, as directed by the Sales staff, reviews files and assists in the distribution of documents to owners. This position is also responsible to assist owners with all their title needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:

• Prepare Timeshare Real Estate Contracts:
     • Enter financial and ownership information into computer as outline in agents' sales worksheet; select unit
     inventory for contract.
     • Select, print and review correct document package.
     • Process all fees and down payments for contracts including maintaining all pender payments.
     • Perform daily close/batch out.

• Review Contract Files:
     • Review details of contract file and ensure that all needed documents are present and signed.
     • Coordinate with Escrow Accountant on payments provided by customer.
     • Copy reviewed sales worksheet and forward to Payroll Administrator for agent commissions.
     • Scan all contract documents into Laserfiche system.

• Recording & Additional Steps:
     • Setup all loans with loan servicer, Concord.
     • Prepare all contracts for review and payment to town of Breckenridge.
     • Prepare all contracts for recording with Summit County.
     • Verify recording reports as generated by Summit County.
     • Mail original deeds back to owners.
     • Process all rescissions, refund money and provide documentation to customer.

• Funding:
     • Assist in creation and maintenance of spreadsheets of all contracts.
     • Organize all files in proper order as defined by funding lender.
     • Prepare files for shipment to funding lender.

• Process 3rd Party Re-sales:
     • Switch inventory to new owner.
     • Make notes about resale in both buyer and seller contract records.
     • Notify manager of Owner Accounting, Reservations and Controller of new owner.

• Manage Mail Out Contracts:
     • Give the contract a status of "Mail Out" when contract is not executed immediately and is mailed to customer.
     • Monitor the list of Mail Outs and coordinate with the Document Verification Officers.
     • Change contract status to Active when executed documents are returned.
     • Assist Owners and Other Employees (with title questions and needs):
     • Answer telephone promptly and return phone messages the same day.
     • Resolve owner's contract issues.
     • Prepare deeds for requested deed changes.

• Maintain file room.
• Uphold and ensure staff upholds Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.
• Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with guests, owners, co-workers and vendors to satisfy their title related requests, always being helpful and courteous.
• Dress professionally, wear name badge and adhere to Company appearance standards at all times.
• Attend and participate in training sessions and department staff meetings.

MARGINAL DUTIES: Functions that are not considered essential to the job:
• Assist in loan payoffs and other loan questions.
• Assist other employees in understanding transactions.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives.

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Approach others in a tactful manner * Remain calm and empathetic in situations that can be challenging with guests or owners * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Strive to build knowledge and skills, sharing expertise with others * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE: High school diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Can operate office equipment such as copier, fax, scanner, phone and calculator. Must have the ability to type by touch, operate a personal computer and accurately record time worked in the correct department using the Company time keeping system. Must have an intermediate working knowledge of Microsoft Office programs (Outlook, Word and Excel).

CERTIFICATIONS and/or LICENSES: Notary Public in the State of Colorado preferred. 

LANGUAGE ABILITY: Ability to read and interpret documents in English such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Perform repetitive motions of the arms, elbows, wrists, hands and fingers over 2/3 of the time.
• Use arms, hands and fingers to handle, grasp and reach over 2/3 of the time.
• Sit and work at a computer terminal over 2/3 of the time.
• Speak and listen within the office and over the telephone between 1/3 and 2/3 of the time.
• Stand, walk, stoop, kneel, crouch or crawl under 1/3 of the time.
• Push against something, with steady force, using upper extremities to thrust forward, downward or outward; pull using upper extremities to exert force to draw, haul or tug objects in sustained motion under 1/3 of the time.
• Lift between 10 -25 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
• Pets and pet dander while working in the pet friendly office.
• Office or administrative environment, not substantially exposed to adverse environmental conditions over 2/3 of time.
• Moderate noise.

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