Breckenridge Grand Vacations
  • Soothe Spa at Grand Lodge on Peak 7
  • Breckenridge, CO, USA
  • 15-17, DOE
  • Hourly
  • Full Time

Full Time Benefits Package

Job Title:  Spa Supervisor            

Division/Dept:  GL7 Resort Operations / Soothe Spa

Reports To:  Spa Manager

FLSA Status:  Non-Exempt

WC Code:  9063

EEO Code:  Administrative Support Workers 

SUMMARY:  This position assists the Spa Manager with the day to day operations and management of staff at Soothe Spa.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to:  

  • Assist the Spa Manager with recruiting, training, retaining, developing, scheduling, reviewing, and disciplining spa staff, following the Results Leadership operating procedures. Provide guidance and support and be a team leader. 
  • Provide front of the house training to spa concierges. Conduct training in a manner that ensures consistent staff knowledge and performance.  Ensure training is thorough and occurring on a regular basis.
  • Assist with the delegation of daily work tasks and projects and monitor the work of all staff to ensure quality control.
  • Work with staff to resolve issues, always giving consideration to what the spa guests deem appropriate. Consult with the Spa Manager on issues, as needed.
  • Respond to staff questions pertaining to resort policies and services.
  • Establish, communicate and reinforce Company policies, procedures and standards with the staff.
  • Monitor staff performance and coach staff in ways to improve their performance. Provide feedback to the Spa Manager.
  • Keep accurate staff performance records to ensure job performance accountability. Ensure Spa Manager is informed of all staff tardiness, sick days and absenteeism.  
  • Assist the Spa Manager with the daily spa operations.
  • Monitor the daily operations at the fitness center, grotto, lounge, sauna, steam and treatment rooms.
  • Assist with the spa website, group bookings, spa promotions, social media campaigns and advertising initiatives.
  • Monitor the schedule and staffing levels to meet business demands.
  • Evaluate, take action and close the loop on all feedback. Ensure all Owner Surveys are responded to.
  • Monitor stock of inventory and supplies and place orders as needed. Verify deliveries are received.  Stay within budget.
  • Assist with the review and approval of invoices and purchases, utilizing the company software.
  • Assist with timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline, in the absence of the Spa Manager. 
  • Perform all duties of a Spa Concierge.
  • Complete a variety of administrative duties such as developing and editing training materials and procedures and creating and updating all staffing schedules.
  • Foster strong cross department communication and synergy. 
  • Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request.
  • Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contact, always being helpful and courteous.
  • Dress professionally, wear name badge and adhere to Company appearance standards at all times.
  • Attend, support, develop and/or conduct training sessions and department meetings. Attend outside training sessions as needed.  Assist with the organization of staff "SPIF's" and one "Listening Session" each year with the entire staff. 

MARGINAL DUTIES:  Functions that are not considered essential to the job:  

  • Perform routine leadership tasks, as the supervisor on duty, and refer any extraordinary situations to the Resort General Manager in the absence of the Spa Manager.
  • Inspect the locker rooms for dirty laundry and restock amenities as needed. Transport dirty robes to the dirty linen closet.
  • Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
  • Participate in Emergency Response plan as per emergency evacuation, wild land fire, safety and business continuity plans dictate. 

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Lead multiple people, personalities, projects and tasks * Lead with consistency * Maintain expert knowledge and understanding of all products, services and computer programs * Develop, coordinate and clearly communicate training * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Give appropriate performance feedback and recognition of staff * Be available to staff * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Treat people with respect and consideration * Approach others in a tactful manner * Provide exceptional customer service and anticipate needs * Set example for staff on how to create, maintain and evolve a high level of customer service * Be empowered to make GRAND vacations * Remain calm and empathetic in situations that can be challenging * Respond compassionately to the most sensitive inquiries or complaints * Communicate clearly and persuasively in positive or negative situations * Develop and communicate change effectively while monitoring transition and evaluating results * Pay attention to detail and demonstrate accuracy and thoroughness * Take initiative and perform tasks without being asked * Stay informed on the company, home department, ski resort and town developments and communicate to others when necessary * Strive to develop skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.  

EDUCATION / EXPERIENCE:  Associate's degree (A.A.) or equivalent from two-year college or technical school, one to two years related experience and/or training or combination of education and experience. 

COMPUTER EXPERIENCE:  An intermediate understanding of Microsoft Office programs (Outlook, Word and Excel) with a minimum of one year use of these programs.  Knowledge of office equipment such as a copier, fax, scanner, phone and calculator.  Must also be familiar with the internet and be able to navigate it.  Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.  

SUPERVISORY EXPERIENCE:  One to two years of previous supervisory experience preferred.  This position co-supervises between 12 to 15 staff members.  

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret business correspondence, memos, safety rules, operating and maintenance instructions and procedures.  Ability to write business correspondence, routine reports and procedures.  Ability to speak effectively and present information to spa guests, resort owners, other employees of the organization, outside vendors and the general public.  

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to calculate figures and amounts such as rates, discounts, commissions, percentages and volume.  

REASONING ABILITY:  Ability to define problems, collect data, establish facts, and draw valid conclusion.  Ability to apply common sense understanding to solve practical problems and deal with a variety of abstract and concrete variables.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

  • Sit and work at a computer workstation (using mouse and keyboard) over 2/3 of the time.
  • Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
  • Use hands and fingers to touch, handle, feel and grasp over 2/3 of the time.
  • Speak and listen over the phone and in person over 2/3 of the time.
  • Stand and walk between 1/3 and 2/3 of the time.
  • Stoop, kneel, crouch or crawl under 1/3 of the time.
  • Reach with arms under 1/3 of the time.
  • Push against something, with force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
  • Pull, using upper extremities, to exert force to draw, haul or tug objects in sustained motion under 1/3 of the time.
  • Lift between 10 25 pounds under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception. 

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to:  

  • Spa, office and administrative environment over 2/3 of the time.
  • Fumes from spa products over 2/3 of the time.
  • Hazardous chemicals under 1/3 of the time.
  • Pets and pet dander in and around the pet friendly resort
  • Moderate noise.
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