Breckenridge Grand Vacations
  • Front Range Marketing
  • Breckenridge, CO, USA
  • 500/week + commission
  • Base + Commission
  • Full Time

Full Time Benefits Package

Job Title:               Lead OPC Trainer 
Division/Dept:      Marketing / Front Range
Reports To:           OPC Manager
FLSA Status:         Non-Exempt
WC Code:              9012
EEO Code:            Sales Worker

SUMMARY:  This position recruits and recommends individuals for the Off Premise Contact (OPC) position. This position also provides training to all OPC staff as well as performs all the duties of an OPC.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to: 

  • Provide training materials to all OPC staff and conduct training to all OPC contractors.
  • Attend OPC events and book prospective clients on a tour of fractional ownership. Collect all necessary information from clients to ensure they are qualified for the tour.
  • Review and recommend staff allocations for all events.
  • Provide onsite support for OPCs.
  • Work closely with department managers and executive/vice president team, fostering open communications and collaboration.
  • Uphold and ensure all staff upholds the Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request.
  • Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Adhere to Company appearance standards at all times, dress professionally and wear name badge when required.
  • Attend, support, develop and/or conduct company training sessions and department meetings. Attend outside training sessions as needed.  Assist with the organization of staff "SPIF's" and one "Listening Session" each year with the entire staff

MARGINAL DUTIES:  Functions that are not considered essential to the job: 

  • Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Provide exceptional customer service and anticipate needs * Complete work in a timely manner and meet all deadlines * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Approach others in a tactful manner * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Demonstrate accuracy and thoroughness while looking for ways to improve * Develop and communicate change effectively while monitoring transition and evaluating results * Stay informed on the company, ski resort and town developments and communicate to others when necessary * Strive to develop skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE:  High school diploma or general education degree (GED), one to three months related experience or equivalent combination of education and experience.  Knowledge and understanding of executing "Guerrilla Marketing" or experience with other creative sales strategies preferred.

COMPUTER EXPERIENCE:  Working knowledge of office equipment such as a copier, fax, scanner, phone and calculator as well as Microsoft Office programs (Outlook, Word, Excel, Power Point).  Ability to operate a personal computer and accurately record time worked in the correct department using the Company time keeping system. 

LANGUAGE ABILITY:  Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.  Well spoken and experienced in the art of persuasive conversation.

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure.  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money. 

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Stand for long periods of time, over 2/3 of the time.
  • Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time.
  • Reach with arms over 2/3 of the time.
  • Walk between 1/3 and 2/3 of the time.
  • Sit and work at a computer workstation (using mouse and keyboard) under 1/3 of the time.
  • Stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
  • Speak and listen over the phone and in person over 2/3 of the time.
  • Push with force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
  • Pull, using upper extremities, to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
  • Lift between 10 and 50 pounds under 2/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to:

  • Outdoor weather conditions such as sun, ice, snow, wind, dust, rain, heat or humidity over 2/3 of time.
  • Office or administrative environment under 1/3 of the time.
  • Moderate noise
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