Breckenridge Grand Vacations
  • Grand Colorado on Peak 8 Housekeeping
  • Breckenridge, CO, USA
  • 17.00
  • Hourly
  • Full Time

Full Time Benefits Package


Job Title:                Housekeeping Supervisor
Division/Dept:       Grand Colorado On Peak 8/ Housekeeping
Reports To:            Housekeeping Manager 
FLSA Status:          Non-Exempt
WC Code:               9015
EEO Code:             Service Worker 

SUMMARY:  This position assists the Housekeeping Managers with a variety of management responsibilities, pertaining to the multicultural staff, and completes tasks relating to coaching, evaluating, recruiting, scheduling, supervising, tracking and training.  This position also assists with the day to day operations and assists with internal and external department communications, inspections, inventory and supply tracking, invoices, lost and found, supply orders and training materials. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to:

 

  • Assist the Housekeeping Managers with the day to day operations.
  • Assist with daily staff meetings to distribute daily work assignments and communicate pertinent information.
  • Assist with monthly inventory counts and maintaining par levels of inventory; submit all monthly inventory counts to the Accounting department and Housekeeping Managers.
  • Maintain adequate stock of cleaning supplies, guest amenities, in room inventory, linens, and office and safety supplies.
  • Obtain quotes, prepare cost comparisons and place orders; verify deliveries are received; process invoices.
  • Track inventory and reported maintenance requests to ensure proper reporting and inventory accountability.
  • Assist the Housekeeping Managers with the interview process as needed.
  • Track and ship lost and found items.
  • Maintain the Safety Data Sheet manuals and enforce correct chemical labeling and dispensing.
  • Assist with the hiring, training, retaining, developing, coaching, scheduling, supervising, reviewing and disciplining of the housekeeping staff, following the Results Leadership operating procedures.
  • Provide staff training and ensure training is thorough and occurring on a regular basis.
  • Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment.
  • Create, maintain and update procedures and training materials regularly with up to date practices.
  • Assist with the daily preparation of schedules - update as necessary; collect and submit daily checklists.
  • Delegate, supervise and check the work of all housekeeping staff, ensuring a high level of quality and productivity.
  • Delegate daily, weekly and monthly projects to all housekeeping staff and observe and measure performance.
  • Work with staff to resolve problems and address any requests and inquiries that may arise.
  • Coach employees in ways to improve their performances and develop goals.
  • Respond to staff questions pertaining to resort policies and services.
  • Establish, communicate and reinforce policies, procedures and Company standards with the Housekeeping staff.
  • Monitor, track and keep accurate records of staff performance to ensure job performance accountability.
  • Provide accurate feedback to staff involved in weekly guest comments and satisfaction scores.
  • Provide input to the Housekeeping Managers regarding staff job performance and participate in coaching meetings; follow up with employees to evaluate progress and ensure improvement.
  • Perform all duties of a Room Quality Supervisor.
  • Perform daily inspections of the common areas, grounds and pool areas to ensure quality of cleanliness and proper stocking.
  • Act as a liaison between the Housekeeping Department, other departments and third party contractors.
  • Maintain and manage various projects; be proactive in the design and implementation of systems to complete the projects.
  • Post information and schedules pertaining to Company functions.
  • Assist with potential worker compensation claims, notify Human Resources and complete appropriate documentation.
  • Cover night time manager on duty shifts, on a rotating schedule; walk the property and assist staff and guests; ensure night staff is held accountable.
  • Uphold and ensure staff upholds Hospitality Standards, Company Core Standards and Department Core Standards and observe Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the owner or guest deems appropriate.
  • Respond promptly to all email and voicemail correspondence
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Wear uniform and name badge and adhere to Company appearance standards at all times.
  • Attend, support, develop and/or conduct company training sessions and department meetings; attend outside training sessions as needed; assist with the organization of staff "SPIF's" and one "Listening Session" each year with the entire staff.

MARGINAL DUTIES:  Functions that are not considered essential to the job

  • Perform routine leadership tasks, as the manager on duty, and refer any extraordinary situations to the Resort Assistant General Manager or Resort General Manager - in the absence of key department managers.
  • Perform all the duties, of the positions that are supervised by this position, as necessary; perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company's sustainability initiatives.
  • Participate in Emergency Response plan as emergency evacuation, wild land fire, safety and business continuity plans dictate.
  • Operate mechanical machines such as a Utility Task Vehicle (UTV), safely and as needed.

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Effectively multitask, guide and supervise multiple people, personalities, projects and tasks to ensure deadlines and goals are met * Supervisor others with consistency * Exhibit strong communication skills * Present information in a practical and efficient manner * Develop, coordinate and clearly communicate training * Be aware of coaching opportunities * Communicate clearly and persuasively in positive or negative situations * Demonstrate strong listening skills * Communicate change effectively while monitoring transition and evaluating results * Take initiative and perform tasks without being asked * Provide exceptional customer service and anticipate needs * Strive to develop knowledge and skills, sharing expertise with others * Strive to meet exemplary cleanliness and engineering scores * Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position * Maintain overall knowledge to ensure consistency with staff * Be open to and encourage suggestions for improvement * Give and receive feedback and ask for clarification and additional training when necessary * Pay attention to detail and demonstrate accuracy and thoroughness * Remain calm and empathetic in situations that can be challenging * Ask for help and offer help when needed * Give appropriate performance feedback and recognition of staff * Respond effectively to the most sensitive inquiries or complaints * Make self available to staff * Communicate professionally over the radio * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Stay informed on the company, home resort, ski resort and town developments and communicate information to others when necessary * Set example for staff on how to create, maintain and evolve a high level of customer service * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive and harmonious team spirit * Treat people with respect and consideration * Approach others in a tactful manner * Ensure equipment and materials are used properly * Observe safety procedures and report potentially unsafe conditions. 

EDUCATION / EXPERIENCE:  High school diploma or general education degree (GED), one year related experience and/or training or combination of education and experience.  

COMPUTER EXPERIENCE:  Knowledge of Microsoft Office programs (Outlook, Word, Excel).  Ability to operate basic office equipment such as a calculator, copier, fax, office phone, scanner and SMART phone mobile device.  Ability to type by looking at the keyboard, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. 

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret business correspondence, job descriptions, maintenance instructions, memos, operating instructions, procedures, routine reports, safety instructions and schedules.  Ability to write business correspondence, procedures, schedules and training materials.  Ability to effectively present information and respond to questions from guests, owners and employees.  Ability to speak effectively before groups.  Ability to speak, read, write and interpret in Spanish preferred.

SUPERVISORY EXPERIENCE:  One year previous supervisory experience preferred. 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure. 

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Reach with hands or arms; use hands and fingers to handle, feel or grasp over 2/3 of the time.
  • Perform repetitive motions of the arms, wrists, hands and fingers over 2/3 of the time.
  • Speak and listen to guests, owners and co-workers over 2/3 of the time.
  • Stand, walk, stoop, kneel, crouch or crawl over 2/3 of the time.
  • Push against something, with steady force, using upper extremities to thrust forward, downward or outward; pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
  • Sit, climb, balance or smell under 1/3 of the time.
  • Navigate a wheeled housekeeping cart weighing up to 200 pounds under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to:

  • Fumes and airborne particles between 1/3 and 2/3 of the time.
  • Office or administrative environment, not substantially exposed to adverse environmental conditions, under 1/3 of the time.
  • Wet or humid (non-weather) conditions under 1/3 of the time.
  • Close proximity to moving vehicles under 1/3 of the time.
  • Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
  • Pets and pet dander when in contact with pet friendly offices and resorts around the company; occasional service animals.
  • Moderate noise.
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