Breckenridge Grand Vacations
  • Grand Timber Lodge Engineering - Manager
  • Breckenridge, CO, USA
  • 55,000 - $65,000 /year
  • Salary
  • Full Time

Full Time Benefits Package

Job Title:  Engineering Manager                    

Division / Dept:  Grand Timber Lodge / Engineering

Reports To:  Resort General Manager

FLSA Status:  Exempt

WC Code:  9015

EEO Code:  Craft Workers                                                                                                                                                            

SUMMARY:  This position has the overall responsibility of managing and overseeing all systems, processes, maintenance and staff in the engineering department at the Grand Timber Lodge.  In addition to leading the engineering team and managing staff following proper operating procedures this position also works closely with the Engineering Assistant Manager and the Chief Engineering Tech to proactively anticipate the needs of the property and department and to ensure the department and the resort run as efficiently as possible.  This position also ensures maintenance is completed promptly and accurately by regularly inspecting work and holding staff accountable.  Additional duties include assisting with HOA communications, developing and maintaining the department budget, providing input for the HOA and Reserve budgets, developing capital improvement plans, and closely monitoring department expenses and purchases. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Including but not limited to:  

  • Manage all engineering staff and follow the Results Leadership operating procedures when recruiting, hiring, training, retaining, coaching, developing, reviewing, scheduling, disciplining and terminating staff. Provide guidance and support and be a team leader. 
  • Oversee and ensure staff training is thorough, occurring on a regular basis and conducted in a manner that drives results and ensures consistent staff knowledge and performance. Assist with staff training as needed. 
  • Train the engineering managers on leadership skills, ways to keep the staff motivated and business acumen, when applicable.
  • Delegate daily work tasks and projects. Assign tasks to appropriate staff members based on skill level.  Regularly inspect the completed work of all engineering staff to ensure quality control and productivity.  Hold staff accountable.
  • Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist.  Consult with department managers on issues, as needed.
  • Perform staff evaluations and coaching meetings. Provide feedback and coach employees on ways to improve their performances and establish goals.  Follow up with employees to evaluate progress and ensure improvement.
  • Respond to staff questions and inquiries pertaining to resort policies and services.
  • Establish, communicate and reinforce Company policies, procedures and standards with the staff.
  • Monitor staff performance and measurable results, and manage to individual performance.
  • Keep accurate staff performance records to ensure job performance accountability. Handle and track all staff tardiness, sick days and absenteeism.
  • Work closely with the Assistant Engineering Manager and the Chief Engineering Tech to proactively anticipate the needs of the property and the department. Collaborate to create and implement systems and processes that help the department run as efficiently as possible.
  • Manage and oversee all department systems and processes. Provide assistance as needed.
  • Ensure a thorough preventative maintenance schedule is set up and tasks are completed in a timely manner. Ensure amenities and units are ready on time and in excellent condition.  Ensure adequate tracking systems are in place for engineering supplies, tools and inventory.
  • Work closely with the Special Projects Manager and outside contractors on larger on-property projects. Maintain excellent communications with other departments when on-property projects are being planned and executed.
  • Assist with obtaining quotes and bids, cost comparisons and placing orders for larger projects as needed. Ensure lowest pricing is always negotiated and obtained.  Help verify deliveries are received.  Establish and maintain vendor relationships and act as a liaison between vendors.
  • Ensure work spaces and storage areas are safe, organized, and clean. Ensure proper and sustainable disposal of all refuse.
  • Participate in boiler, elevator, fire and insurance inspections as needed.
  • Be a first responder to all fire alarm incidents, fire alarm notifications and building evacuations.
  • Analyze operation reports, surveys, and records and make recommendations or take action based on information.
  • Be available to assist with HOA communications and/or attend HOA meetings when needed.
  • Evaluate, take action and close the loop on all feedback. Meet NPS goals.  Ensure all Owner Surveys are responded to.
  • Utilize technology often to work smart, gain efficiencies and effectively communicate and organize.
  • Closely monitor department expenses and purchases. Review and approve all invoices and purchases to ensure accuracy, utilizing the company software.  Perform monthly financial and production cost analyses.
  • Develop and maintain fiscal year budget and be able to explain any variances.
  • Develop, update, and execute reserve studies and capital improvement plans.
  • Maintain records of completed projects and warranty information.
  • Handle timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline.
  • Handle all employee accidents, injuries and worker compensation claims, notify Human Resources and complete appropriate documentation.
  • Complete a variety of administrative duties such as developing and editing training materials and procedures, creating or updating job descriptions, creating and updating all staffing and project schedules, and completing forms for Human Resources.
  • Ensure the Safety Data Sheet binder is well maintained and up to date.
  • Work closely with department managers and executive/vice president team, fostering open communications and collaboration.
  • Foster strong cross department communication and synergy.
  • Communicate pertinent information to staff regarding home department, safety and company related information and changes.
  • Wear personal protective equipment (PPE) and ensure staff does too, following OSHA guidelines, for specific job tasks which require safety protection as outlined by the Engineering Leadership Team.   
  • Be available to cover night time manager on duty shifts, when required, on a rotating schedule. Walk the property and assist staff and guests.  Ensure night staff is held accountable.  
  • Uphold and ensure all staff upholds the Hospitality Standards, Company Culture and Department Core Standards and observe all Company policies and procedures.
  • Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request.
  • Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
  • Respond promptly to all email and voicemail correspondence.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Wear proper uniform and name badge and adhere to Company appearance standards at all times.
  • Attend, support, develop and/or conduct company training sessions and department meetings. Attend outside training sessions as needed. Organize staff "SPIF's" and one "Listening Session" each year with the entire staff. 

MARGINAL DUTIES:  Functions that are not considered essential to the job:  

  • Perform routine leadership tasks, as the manager on duty, and refer any extraordinary situations to the Resort General Manager.
  • Perform all duties, of the positions that directly report to this position, as necessary. Perform other duties as assigned.
  • Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
  • Participate in Emergency Response plan as emergency evacuation, wild land fire, safety and business continuity plans dictate.
  • Participate in the Crisis Management Team (CMT) and be ready, willing and able to perform all expected functions.
  • Operate utility task vehicle (UTV) safely and as needed. 

QUALIFICATIONS:  To perform this job successfully this position must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

COMPETENCIES / SKILLS / ATTRIBUTES:  To perform the job successfully an individual should possess the following competencies, skills and attributes:  Effectively multitask, lead and manage multiple people, personalities, projects and tasks to ensure deadlines and goals are met * Maintain expert knowledge and understanding of all aspects of the resort relating to engineering maintenance, all applicable computer programs and knowledge applicable to the position * Lead others with consistency * Exhibit vision, confidence, passion and optimism in self and others and inspire respect and trust * Be available to staff * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Manage difficult or emotional situations while remaining calm and empathetic * Respond effectively to the most sensitive inquiries or complaints * Set example for staff on how to create, maintain and evolve a high level of customer service * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Develop, coordinate and clearly communicate training * Exhibit strong verbal and written communication skills with the ability to organize and present information in a practical and efficient manner * Demonstrate effective listening skills with the ability to determine root causes of expressed concerns * Communicate clearly and persuasively in positive or negative situations * Develop and communicate change effectively while monitoring transition and evaluating results * Approach others in a tactful manner * Treat people with respect and consideration * Strive to develop knowledge and skills, sharing expertise with others * Develop skills in subordinates and encourage growth * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Give appropriate performance feedback and recognition of staff * Use intuition, experience and data to create new and improved systems and procedures to increase efficiency and service * Pay attention to detail and demonstrate accuracy and thoroughness * Take initiative and perform tasks without being asked * Ensure equipment and materials are used properly * Observe safety procedures and report potentially unsafe conditions. 

EDUCATION / EXPERIENCE:  Minimum two-year college or tech school degree; minimum of three years' related experience or combination of five years' education & experience.  Experience with HVAC & mechanical systems, hand & power tools, carpentry & pool & hot tub chemistry preferred.  

COMPUTER EXPERIENCE:  Must be proficient in Microsoft Office programs (Word, Excel, Outlook, PowerPoint) with minimum of one-year use of these programs.  Ability to operate office equipment (copier, fax, scanner, phone, calculator).  Ability to operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.  Ability to utilize appropriate programs using a mobile device.  Must be familiar with navigating on the internet and possess the ability to do research on it.  Ability to type by touch preferred. 

CERTIFICATIONS and/or LICENSES:  Must possess a valid US driver license and an acceptable driving record.  Must obtain Certified Pool Operator (CPO) license within one year of accepting position. 

SUPERVISORY EXPERIENCE:  Previous supervisory experience preferred.  This position supervises up to 14 direct reports. 

LANGUAGE ABILITY:  Ability to speak, read, write and interpret in English.  Ability to read and interpret business correspondence, general business periodicals, government regulations, operating and maintenance instructions, procedures, professional and technical journals, reports, safety rules and regulations, schedules, site drawings and blue prints (both mechanical and structural).  Ability to write business correspondence, instructions, job descriptions, procedures, reports and schedules.  Ability to effectively present information and respond to questions from groups of managers, guests, owners, other employees of the organization and outside vendors. 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.  Ability to make accurate calculations relating to area, circumference, dimensions, distance, percentage, proportions, volume and weight.  Ability to apply concepts of basic algebra and geometry.  Ability to read and interpret bar graphs. 

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

  • Speak and listen over the telephone, radio and in person over 2/3 of the time.
  • Use hands and fingers to touch, handle, feel or grasp between 1/3 and 2/3 of the time.
  • Sit and work at a computer workstation (using mouse and keyboard) between 1/3 and 2/3 of the time.
  • Lift up to 10 pounds between 1/3 and 2/3 of the time.
  • Stand and walk between 1/3 and 2/3 of the time.
  • Perform repetitive motions of the arms (elbows, wrists, hands and fingers) under 1/3 of the time.
  • Reach with arms under 1/3 of the time.
  • Lift between 25 and 100 pounds under 1/3 of the time.
  • Stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
  • Smell under a 1/3 of the time.
  • Push using upper extremities to press with steady force in order to thrust forward, downward or outward under 1/3 of the time.
  • Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time.
  • Requires close, distance, color and peripheral vision, close visual acuity and depth perception.
  • Clean shaven face is required so respirator fits correctly to provide the proper safety protection, if hired or promoted after 12/01/2014.

WORK ENVIRONMENT:  The environmental conditions the employee will have exposure to:  

  • Office or administrative environment between 1/3 and 2/3 of the time.
  • Outdoor weather conditions: sun, ice, snow, wind, dust, rain and humidity between 1/3 and 2/3 of the time.
  • Close proximity to moving vehicles between 1/3 and 2/3 of the time.
  • Exposure to hazards under 1/3 of the time.
  • Close proximity to electrical current and risk of electrical shock under 1/3 of the time.
  • Fumes, airborne particles, toxic or caustic chemicals under 1/3 of the time.
  • Narrow aisles, passageways, enclosed rooms, crawl spaces, shafts, man holes, small sewage and line pipes that could cause claustrophobia under 1/3 of the time.
  • High, precarious places under 1/3 of the time.
  • Moving mechanical parts and vibration under 1/3 of the time.
  • Extreme cold, below 32 degrees and extreme heat, over 100 degrees, under 1/3 of the time.
  • Exposure to icy roads while driving.
  • Pets and pet dander when in contact with pet friendly locations around the company. Occasional service animals. 
  • Moderate noise.
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